FAQs and downloads

If you reside in Fiji, we are unable to provide cheque payments as these are being discontinued in your region.

Yes. If you have checked a winning ticket you can upload photos to our digital Prize Claim Form.

For any questions or queries please contact us here.

For any questions or queries please contact us here.

Valid proof of your identification that shows your First Name, Last Name, Date of Birth and Residential Address.  Examples of these documents can be found below:

 Supporting documents – What are the requirements?

• Photo Identification – must be valid (not expired) and government-issued
  • Drivers Licence
  • Passport
  • Other Government issued ID
• Proof of Address
  • Utility Bill (must not be older than 12 months)
    • Electricity bill
    • Mobile Phone bill
    • Water bill
  • Rental agreement.

Contact us with your current details and what they need to be updated to.

No, you can submit up to 10 winning ticket claims at a time using our simple online claim process here.

You can download the form here. If you are unable to download or print the form please contact us.

A SWIFT code (or BIC) is an 8–11-character identifier used to pinpoint a specific bank and branch for international transfers. It’s essential for sending or receiving money across borders as it works like a digital address, ensuring money is routed accurately and securely to the correct financial institutions worldwide.
Where can I find it: Your bank’s website, mobile app, online banking portal, or by contacting their customer service.

Yes. The executor can make a claim for a deceased person. You will need to submit a request through to support@pacificlotterynetwork. You will need to provide the following information, or an explanation as to why such information is not available:

• Death certificate
• Will or Grant of Probate identifying you as the Executor
• Your contact details 
• ID documents verifying your identity – (see examples here)

Once we have reviewed the information you have provided, we will contact you to advise whether we are able to process the claim or we require additional information.

Contact us via this form and in the message section, provide details of your ticket, including date and place of purchase, ID documents verifying your identity (see examples here), a digital copy of the ticket (if available) and an explanation for why you do not have the physical ticket. We will review the information you submit and confirm your ability to claim the prize.

Contact us with the details of your ticket, including date and place of purchase, ID documents verifying your identity (see examples here) and information regarding the circumstances of the theft. We will advise you of the outcome of our search, but may not be able to verify whether it has been claimed if we do not receive sufficient details.

A winning ticket must be claimed within 12 months of the draw date (winning date). If you are seeking to make a claim after this time, please contact us.

Pacific Lottery Network is a trusted platform offering the ability to check Oz Lotto, Powerball and Tatts Lotto lottery tickets purchased in person in Fiji, Samoa, Nauru, Norfolk Island, Cook Islands and Christmas Island.

To check the results of your OzLotto, Powerball, and TattsLotto lottery ticket purchased from a Pacific Lottery Network agent in Fiji, Samoa, Nauru, Norfolk Island, Cook Islands or Christmas Island, simply visit the Pacific Lottery Network website and use our convenient ticket checker tool. Enter the details of your ticket, and you’ll instantly find out if you’re a winner.

Claiming your lottery prize is easy with Pacific Lottery Network. After you check your winning ticket with our convenient ticket checker tool simply select the “Claim My Prize” button and complete the digital prize claim form.

If you have any questions or encounter any issues with your lottery ticket or prize claim, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.